A - Purchases
1.How can I place an order on line?
2.How will I know my order has been accepted?
3.What methods of payment do you accept?
4.Do prices include Sales Tax?
5.How will I be expected to pay for my order?


B - Deliveries and Fulfilment
6.What happens if I cancel my order?
7.How long will delivery take and how can I track it?
8.How do I know how much the delivery will cost?
9.What if my delivery contains damaged goods?
10.What about Courts’ Returns Policy?


C - Security
11.How safe is it to give my credit card details online?
12.What about Privacy for the information I supply to Courts?

D - Branches
13.Do you have any stores I can visit to see the items before I buy?
14.Do you Offer Extended Warranties?
15.Do you offer Credit Terms and how do I apply?

A – Purchases

1. How can I place an order on line?

• You can order from the site by clicking the "Add To Basket" button next to the item you wish to purchase. This adds that item to your "Shopping Basket".
• When you are ready to purchase, check your "Shopping Basket" contents. You can remove or change quantities of any item at any time.
• Click on the "Check Out" button which takes you to our order form.
  Enter your personal information and credit card details and submit your order via our secure server.
• Alternatively you can call us on 501-223-7053 to place your order or e-mail us at orders@courts.com.bz and we will contact you to take your order.
• PLEASE NOTE THAT ORDERS ARE ACCEPTED FROM ANYWHERE IN THE WORLD, HOWEVER DELIVERIES WILL BE MADE ONLY IN BELIZE.

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2. How will I know my order has been accepted?

• You will receive an e-mail from us confirming receipt of your order within 24 hours.

• We will then contact you by e-mail within 48 hours to confirm:

  • acceptance of your order

  • target delivery date, and any additional appropriate instructions.

• We will also advise the recipient in Belize of the purchase.

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3. What methods of payment do you accept?

• We accept MasterCard or Visa credit cards. .

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4. Do prices include Sales Tax?

• Yes, all prices include Sales Tax at Belize's standard rate - currently 9%

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5. How will I be expected to pay for my order?

• Payments are taken in full on all purchases by credit card. Your credit card will be debited once the order is confirmed.

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B – Deliveries and Fulfillment

6. What happens if I cancel my order?

• Orders must be cancelled within 24 hours after confirmation, providing delivery has not yet taken place.
  

• Please contact us immediately on our Head Office number (in Belize) 501-223-3482 or 501-223-7053 or e-mail us at orders@courts.com.bz if you wish to cancel an order.

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7. How long will delivery take and how can I track it?

• You will be advised by e-mail of the anticipated delivery time, however most deliveries generally take place within 48 hours after confirmation, or at a time agreed with the customer.

• If you wish to enquire about an order you have placed, please use the order enquiry form which you will find here
  

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8. How much will delivery cost?

• FREE delivery for online purchases

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9 . What if my delivery contains damaged goods?

• This may happen, although unlikely due to the care and attention we give to the supply process.

• If this occurs, Please contact your local Branch Manager who will be happy to assist you. To find your nearest store using our store locator clickHere

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10. What about COURTS Returns Policy?

• If your purchase is delivered damaged or defective we will repair, replace or refund you the full cost of purchase.

• If you detect a fault over time and the product is still under warranty, we will repair the item free of cost. Providing that the problem was not caused by yourself.

• If we are unable to repair the item, we will replace it with the same or like product free of cost.

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C - Security and Concerns

11. How safe is it to give my credit card details online?

• As a long established retailer, we take the concerns of our customers seriously. Courts online uses industry standard 128bit encryption and Secure Socket Layer transactions. This technology leads the likes of CNN to state "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

• In the extremely unlikely event of unauthorized use of your credit card, most banks and card issuers either cover all the charges that result from unauthorized use of your credit card, or may limit your liability. Please check with your bank or credit card company for details.

• If you still prefer not to send your credit card number over the Internet you can place your order by telephone on our Head Office number (in Belize) at 501-223-7053.
  

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12. What about Privacy for the information I supply to COURTS?

• This is covered in our Privacy Policy. To see the detailed version of our Privacy Policy, please click here

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D - Branches

13. Do you have any stores I can visit to see the items before I buy?

• Yes, We have 7 stores in Belize, strategically placed making it very convenient for customers to view our range.

• Please note however that not all items featured on this website are displayed at all our branches. To find your nearest store using our store locator please click here

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14. Do you Offer Extended Warranties?

• We offer the best warranty on furniture and appliances available in Belize. In addition to the manufacturers warranty, we also offer optional extended warranty for both furniture and electricals under Courts SupaShield.

• For more details on COURTS SupaShield service contract, please click here

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15. Do you offer Credit Terms and how do I apply?

• At this time we are extending credit to Belizean residents only. For more details on COURTS OPTIONS credit plans click here

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